Social media is full of numbers, but most of the time we don’t use them in any actionable way. The reason is simple: Social metrics are often too complicated to understand, and they provide few clues on how we can improve our success.
The reality is that the return on social media marketing can vary widely for each business. Some companies see quick and immediate returns, while others fail to see much of anything at all. What could the problem be? And, more important, how can we be sure that our business won’t fail online?
Here are a few metrics for gauging your online marketing strengths and weaknesses. Using these basic metrics, can gain insight about how you are actually performing and glean some good ideas on how you can improve performance.
Start by asking three key questions:
Then use these rough calculations to give you a general idea of success. They may not be perfect, but they will give you actionable insights you need to succeed online.
Question 1: Are my efforts bringing traffic to my website?
One of the primary reasons for any business to get involved in social media is to bring traffic to its website. Your social presence has intrinsic importance, but it means much more if it’s serving that greater need. Without being obnoxious and sharing a link to your website every five minutes, you should make sure that a steady stream of traffic is flowing as a result of well-planned efforts on your social media properties.
Google Analytics is free and can be installed on your site easily. If your site is running on WordPress, then the Jetpack plug-in will provide you with a completely free stats package in a matter of minutes.Once you have implemented an effective method for monitoring traffic, you need to check on two metrics: monthly referral traffic and month-over-month traffic growth.
Metric 1: Monthly Referral Traffic
You need to know where your traffic is coming from. For most websites, the top source of traffic will be Google. After that, though, you should be seeing the social networks that you participate on. A simple way to measure their share of traffic is to add up all of the visits from social networks in a month, and then divide that number by total traffic. That calculation will tell you what percentage of your traffic is generated from social media:
Total Clicks from Social Networks = % Referral traffic
Total monthly New Visits
Metric 2: Month-Over-Month Traffic Growth
Most stats packages track two useful types of monthly traffic (among others): new visitors and total pageviews. Don’t get hung up on either; for tracking purposes, just pick one. Take a single month’s traffic and compare it to the traffic from the same month in the previous year. You will end up with something like this:
This months traffic – Same months traffic last year = Percentage Growth
Traffic from same month last year
This is a helpful metric to track each month. I have a spreadsheet set up in Google Docs documenting our progress month over month for the last couple of years.
Question 2: Is my social reach growing?
Social reach is basically a reference to the size of your social media audience. It is true that every social network prominently displays your follower count on its site, but how much do these numbers really matter?
More and more, I am convinced that those are merely vanity metrics that deserve little attention. To calculate the true reach of our social media messages, you need to look beyond those vanity metrics with a couple of simple calculations.
Metric 1: Potential Audience Reach
Potential audience reach can be determined by measuring the number of people participating in sharing your posts and adding up the number of followers that they potentially serve.
People who shared your content + Thier network = Potential Reach
For Twitter, that can be done manually. On Facebook, it is a bit more difficult, but it can be done via Facebook Insights.
Metric 2: Email List Conversion
Believe it or not, the growth of your email list provides a reasonable indicator of your social media success. As your social and blogging efforts bring new traffic, that traffic should result in new subscribers and followers. Tracking that growth is easy. This metric will tell you approximately how many conversions resulted from your social activity:
New monthly email sign ups = Social Conversion rate
Total clicks from social media
Question 3: Are people enjoying my content?
We know that great content matters most for social media success. Your followers want useful and helpful information. The great thing about social media is that consumers of your content have a variety of methods for “voting” on its quality.
Metric 1: Total Engagement Score
This simple metric will give you a glimpse of the big picture. By measuring a variety of metrics in one simple score, you can get a pretty good idea of how interesting and engaging our content really is. For each week, complete the following calculation:
Facebooks likes + Facebook comments (x2) + Twitter shares (x2)
Metric 2: User Feedback Wall
Frequently, commenters or email recipients will let you know what they think of your content. Usually, such comments are within a larger comment, but they are very important for you to notice. Start a Google Doc that will help you organize and track you feedback. You could break that feedback down into a few possible metrics, including this one:
Monthly Postive comments = %Sentiment score
Monthly Postive comments + monthly negative comments
Conclusion: Taking Action
Tracking metrics this way can be a lot of work, but the reward is clear: You will be able to measure your success, and you’ll have numbers to prove it to your team and to management.
The biggest benefit of these simple calculations is a good understanding of where you are succeeding and where you are falling short. They may be quick and dirty, but they can help you make changes that will improve your social media presence over the long term